AI phone service for SMEs
Be reachable 24/7.
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Try Robin now, 24/7.
The challenges of telephony for small business owners
You want to be available, but you can't split yourself in two. This costs you daily revenue and peace of mind.
Customers don't leave voicemails
80% of callers hang up when they hear a voicemail. They immediately call your competitor who does answer.
Getting interrupted in your work
Just getting into a job or client conversation? The phone rings and breaks your concentration. Not answering doesn't feel right either.
Traditional answering service is expensive
Hiring a call centre or secretary quickly costs hundreds of pounds per month, often with long contracts and variable quality.
Calls outside office hours
Customers call in the evenings or at weekends. As an SME owner you'd like some time off, without having to worry about missing business.
Your 24/7 availability sorted
in just a few steps
As an entrepreneur you already wear enough hats. Our AI handles your telephone availability, so you can keep your hands free for your customers and growing your business.
Create your digital assistant
Enter your opening hours, services and most frequently asked questions. Within a few minutes you'll have a profile that sounds like your business.
- Choose a voice that matches your brand identity
- Add direct answers to questions about prices or locations
Connect your phone number
Forward your current number when you're unavailable, or use a new number. You decide when the AI takes over.
- Forward when busy, outside opening hours or always
- No technical knowledge required, works with any provider
Never miss a customer again
Whilst you're working, your AI assistant answers calls, takes messages and sends summaries directly to your email or app.
- Get instant notifications for new leads
- Review transcripts or listen to conversations
Start today with your AI phone assistant
Choose the plan that fits your call volume today and scale as demand grows.
Starter
Never miss an important call.
Included channels
What you get:
- Free number directly linked to your assistant
- 300 call minutes per month
- $0.29 per extra minute
- Up to 2 concurrent calls
- Summary + transcript to your inbox
- Email notifications
- Call transfer
- WhatsApp messages
- Document training
Growth
Scale your availability without extra workload.
Included channels
Everything in Starter, plus:
- 1000 call minutes per month
- $0.19 per extra minute
- Up to 5 concurrent calls
- 1 forwarding destination
- Up to 3 smart action links per agent
- 50 SMS messages
- 2 languages (EN/NL)
- Chat widget for your website
- Train on documents and web pages
Business
Built for high call volumes and multi-channel flows.
Included channels
Everything in Growth, plus:
- 3000 call minutes included
- Up to 20 concurrent calls
- Up to 10 smart action links per agent
- 10 forwarding destinations
- Automate inbound WhatsApp conversations
- 300 SMS & WhatsApp messages
- 10 languages available
- Priority support
- Custom CRM integrations
All plans include:
Need something custom?
Our engineers build integrations and automations for your specific setup.
Everything you need, built-in
Configure your AI assistant however you like. Call forwarding, appointments, opening hours—all adjustable without technical knowledge.
Forward calls when needed
Complex question or urgent case? Your assistant transfers directly to you or a colleague. You set the rules.
Works when you want
Active outside office hours, during meetings, or always. Set your schedule so you never miss a lead.
Knows your business
Add your services, prices and frequently asked questions. Customers get immediate answers without you having to do anything.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with a quote, directions, or appointment confirmation. Straight to your customer's inbox.
Your own smart receptionist
for a fraction of the cost
VoiceLabs offers the professionalism of a large company, made accessible for SMEs.
Always Available
Whether it's 2 in the afternoon or 2 in the morning, your business is always open for new customers.
Cost-Effective
No expensive staff or costly call centres. You pay a fixed low amount plus a small per-minute rate.
Instantly Informed
After every call you immediately receive a summary via email or SMS. So you know exactly what's going on.
Professional Image
Greet callers warmly with a professional voice that matches your business, instead of a standard voicemail.
No More Spam
Our AI automatically filters robocalls and unwanted sales calls, so you only receive serious messages.
Flexibly Adjustable
Easily adjust your greeting or availability via your dashboard. You maintain full control.
Frequently asked questions
Everything you need to know about VoiceLabs for SMEs.
No, our subscriptions can be cancelled monthly. We believe in the strength of our service, not in small print.
Yes, absolutely. You simply set up call forwarding on your current number. This can be done when "busy", "no answer" or at fixed times.
Yes, we use the latest generation voice technology. Many callers don't even realise they're speaking with an AI. You can choose the tone (formal, informal, friendly) yourself.
You can set what should happen: the AI can honestly say it doesn't know and note a message, or try to transfer to you or a colleague.
You can be operational within 10 minutes. Create an account, choose your settings and activate call forwarding.
In principle, yes. Whether you have an online shop, accountancy practice, beauty salon or construction company: if you receive calls, VoiceLabs can help you.