AI phone service for SMEs
Be reachable 24/7.
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Try Robin now, 24/7.
The challenges of telephony for small business owners
You want to be available, but you can't split yourself in two. This costs you daily revenue and peace of mind.
Customers don't leave voicemails
80% of callers hang up when they hear a voicemail. They immediately call your competitor who does answer.
Getting interrupted in your work
Just getting into a job or client conversation? The phone rings and breaks your concentration. Not answering doesn't feel right either.
Traditional answering service is expensive
Hiring a call centre or secretary quickly costs hundreds of pounds per month, often with long contracts and variable quality.
Calls outside office hours
Customers call in the evenings or at weekends. As an SME owner you'd like some time off, without having to worry about missing business.
Your 24/7 availability sorted
in just a few steps
As an entrepreneur you already wear enough hats. Our AI handles your telephone availability, so you can keep your hands free for your customers and growing your business.
Create your digital assistant
Enter your opening hours, services and most frequently asked questions. Within a few minutes you'll have a profile that sounds like your business.
- Choose a voice that matches your brand identity
- Add direct answers to questions about prices or locations
Connect your phone number
Forward your current number when you're unavailable, or use a new number. You decide when the AI takes over.
- Forward when busy, outside opening hours or always
- No technical knowledge required, works with any provider
Never miss a customer again
Whilst you're working, your AI assistant answers calls, takes messages and sends summaries directly to your email or app.
- Get instant notifications for new leads
- Review transcripts or listen to conversations
Choose how you want to use Robin.
Start self-serve for a simple AI phone assistant, or let us set up Robin with extra channels, integrations and stronger follow-up.
Robin self-serve
For teams that want to test and manage Robin themselves in the dashboard.
cancel monthly
Automated channel
Phoneavailable 24/7What you get:
- 1 AI phone assistant for incoming calls
- 1 phone number included
- Add your website and FAQ yourself
- Set up email requests and callback requests
- Forwarding to 1 fixed destination
- Dashboard with transcripts and summaries
- Premium Dutch voice · 2 languages
- 500 call minutes/mo, then €0.30/minExtra minutes above your bundle are charged at €0.30 per minute.
- Self-managed and standard support
Robin Plus
Set up by Voicelabs, including go-live and monthly optimization.
6-month term
Automated channels
Robin managed includes WhatsApp, 24/7 phone and a chat widget.
Set up, including:
- Ideal for SMEs that want professional availability
- No setup fee with a 6-month term
- 1,000 call minutes/mo, then €0.25/minExtra minutes above your bundle are charged at €0.25 per minute.
- Full setup, test phase and go-live by us
- Phone, WhatsApp chatbot and website chat
- Robin answers WhatsApp messages, unlimited
- WhatsApp reminders and action links via your own WhatsApp Business account
- 100 text messages/mo for action links, then €0.20/message
- 1 simple CRM, calendar or email integration
- Rule-based call forwarding
- Up to 10 languages
- Premium voice and tone of voice tuned
- 2 hours of optimization per month included
Robin custom
For multiple locations, high volumes or processes where availability directly affects revenue.
personal proposal
Everything in Plus, plus:
- Custom SLA and call volume
- Multiple numbers, locations or teams
- Complex integrations with CRM, calendar, booking software or your own systems
- Custom WhatsApp flows, templates and campaigns
- Workflows for follow-up, routing and outbound calling
- More optimization hours or active management
- Active management, updates and quality monitoring
- Priority support
Everything you need, built-in
Configure your AI assistant however you like. Call forwarding, appointments, opening hours—all adjustable without technical knowledge.
Forward calls when needed
Complex question or urgent case? Your assistant transfers directly to you or a colleague. You set the rules.
Works when you want
Active outside office hours, during meetings, or always. Set your schedule so you never miss a lead.
Knows your business
Add your services, prices and frequently asked questions. Customers get immediate answers without you having to do anything.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with a quote, directions, or appointment confirmation. Straight to your customer's inbox.
Your own smart receptionist
for a fraction of the cost
VoiceLabs offers the professionalism of a large company, made accessible for SMEs.
Always Available
Whether it's 2 in the afternoon or 2 in the morning, your business is always open for new customers.
Cost-Effective
No expensive staff or costly call centres. You pay a fixed low amount plus a small per-minute rate.
Instantly Informed
After every call you immediately receive a summary via email or SMS. So you know exactly what's going on.
Professional Image
Greet callers warmly with a professional voice that matches your business, instead of a standard voicemail.
No More Spam
Our AI automatically filters robocalls and unwanted sales calls, so you only receive serious messages.
Flexibly Adjustable
Easily adjust your greeting or availability via your dashboard. You maintain full control.
Frequently asked questions
Everything you need to know about VoiceLabs for SMEs.
No, our subscriptions can be cancelled monthly. We believe in the strength of our service, not in small print.
Yes, absolutely. You simply set up call forwarding on your current number. This can be done when "busy", "no answer" or at fixed times.
Yes, we use the latest generation voice technology. Many callers don't even realise they're speaking with an AI. You can choose the tone (formal, informal, friendly) yourself.
You can set what should happen: the AI can honestly say it doesn't know and note a message, or try to transfer to you or a colleague.
You can be operational within 10 minutes. Create an account, choose your settings and activate call forwarding.
In principle, yes. Whether you have an online shop, accountancy practice, beauty salon or construction company: if you receive calls, VoiceLabs can help you.