AI phone assistant for physiotherapy practices
Be reachable 24/7.
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Try Robin now, 24/7.
Sound familiar? The daily challenges
of physiotherapy practices
Full diaries, phones ringing during treatments and patients who can't get through. These problems affect both the quality of care and your practice's revenue.
Phone rings during treatments
You're with a patient, but the phone keeps ringing. Answering disrupts the treatment, not answering means missed appointments and revenue.
Patients can't get through
New patients often call multiple practices. Whoever answers first gets the appointment. With voicemail, most people hang up.
Administration piles up
Calling back between treatments, listening to voicemails and scheduling appointments. Time you'd rather spend on patient care.
Questions about reimbursements and treatments
Always the same questions about what's covered, which treatments you offer and whether there's space. Routine questions that cost precious time.
Your AI phone assistant for physiotherapy practices
in just a few steps
You determine the treatment offering, when calls are transferred and which questions the AI answers. Our AI handles the rest, so you and your team can focus on treatments.
Set up your practice assistant
Add your treatment offerings, therapists and opening hours so patients receive the right information immediately.
- Add treatment types, fees and available therapists
- Test intake questions with trial calls before going live
Connect your practice number
Use your existing number and determine when the AI answers, transfers or notes messages.
- Set up emergency lines that always transfer to the practice
- Determine opening hours, breaks and availability per time period
Live with complete overview
All calls, summaries and appointment requests clearly displayed in your dashboard.
- Receive call summaries for patient records
- Adjust treatment information and availability in real-time
Start today with your AI phone assistant
Choose the plan that fits your call volume today and scale as demand grows.
Starter
Never miss an important call.
Included channels
What you get:
- Free number directly linked to your assistant
- 300 call minutes per month
- $0.29 per extra minute
- Up to 2 concurrent calls
- Summary + transcript to your inbox
- Email notifications
- Call transfer
- WhatsApp messages
- Document training
Growth
Scale your availability without extra workload.
Included channels
Everything in Starter, plus:
- 1000 call minutes per month
- $0.19 per extra minute
- Up to 5 concurrent calls
- 1 forwarding destination
- Up to 3 smart action links per agent
- 50 SMS messages
- 2 languages (EN/NL)
- Chat widget for your website
- Train on documents and web pages
Business
Built for high call volumes and multi-channel flows.
Included channels
Everything in Growth, plus:
- 3000 call minutes included
- Up to 20 concurrent calls
- Up to 10 smart action links per agent
- 10 forwarding destinations
- Automate inbound WhatsApp conversations
- 300 SMS & WhatsApp messages
- 10 languages available
- Priority support
- Custom CRM integrations
All plans include:
Need something custom?
Our engineers build integrations and automations for your specific setup.
We recommend a bespoke assistant
For physiotherapy practices, our engineers often build a bespoke solution. Advanced prompt engineering ensures your assistant does exactly what you want, with custom integrations to your practice software and features tailored to your way of working.
Everything you need, built-in
Set up your AI assistant as you wish. Treatment types, transferring to therapists, opening hours—without technical knowledge.
Forward calls when needed
Emergency or complex question? Your assistant transfers directly to the therapist on duty. You determine when and to whom.
Works when you want
Active during treatments, after hours, or 24/7. Set your schedule so patients are always helped.
Knows your business
Add treatment types, fees and frequently asked questions. Patients get immediate answers about manual therapy, sports physio or rehabilitation.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with appointment confirmation, practice location, or what they need to bring to the treatment.
Why physiotherapists choose an AI assistant
More time for treatments, fewer missed appointments and satisfied patients.
Never miss another call
Every caller is helped immediately, even during treatments or after hours. No voicemail, no waiting time.
Focus on treatments
No more interruptions during your work. Concentrate fully on the patient in front of you.
Schedule appointments automatically
The AI checks availability and schedules appointments directly. Less administration, more treatment time.
Consistent communication
Every patient receives the same professional explanation about treatments, fees and reimbursements.
Fewer no-shows
Automatic reminders via WhatsApp significantly reduce the number of missed appointments.
More new patients
Whoever answers first gets the appointment. With 24/7 availability, you never miss a new patient again.
Also for other healthcare practices
Our AI phone assistant works just as well for GPs and dentists.
Frequently Asked Questions
Common questions about AI telephony for physiotherapy practices
Yes, our AI phone assistant is fully GDPR-compliant and meets all requirements for processing medical data. All conversations and data are stored encrypted within the EU. We work with strict access control and you determine how long data is retained.
Yes, our AI can connect via Zapier or API with commonly used practice systems and diary software. Appointment requests are automatically forwarded or scheduled directly. For direct integration with specific physiotherapy software, we offer bespoke integrations.
The AI is trained to recognise urgent situations immediately. For acute complaints (such as sudden loss of function, severe pain after an accident), the patient is immediately connected to the practice or given instructions for emergency care. You set the criteria and escalation rules yourself.
Absolutely. You add your treatment offerings to the knowledge base: manual therapy, dry needling, sports physiotherapy, rehabilitation, etc. The AI gives patients immediate clarity about what your practice offers and what they can expect.
The AI speaks fluent English, with support for Dutch, German, French, Spanish and more. Ideal for practices with a diverse patient population or in border regions. Additional languages can be added based on your needs.
Most practices are live within 1-2 days. We help with setting up treatment types, opening hours and call forwarding rules. You can test the AI first with trial calls before going live.
Patients can always indicate that they want to speak to a member of staff. You determine how easily this option is available. The AI can transfer calls, schedule callback requests, or leave a message for your team.
Yes, you can add frequently asked questions about reimbursements, supplementary insurance and excess. The AI gives patients direct answers to the most common questions about costs and reimbursements.