AI customer service for energy companies
Be reachable 24/7.
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Try Robin now, 24/7.
What customer teams in the energy sector experience daily
These daily situations are likely familiar to you and directly impact your service quality and team satisfaction.
Long queues frustrate customers
Customers often have to wait more than 20 minutes before speaking to a staff member. This leads to frustration, complaints on social media and ultimately customer churn to competitors who are more accessible.
Being passed from pillar to post
Customers are regularly transferred between different departments, having to repeat their story each time. This damages trust in your brand and leads to dissatisfied customers and negative reviews.
Customers left in the dark during outages
During power outages or other emergencies, customers often can't get through for current information. Precisely when communication is most important, there's radio silence from the energy company.
Impersonal customer service damages relationships
Standardised responses and long wait times give customers the feeling they're just a number. This reduces customer loyalty and increases the likelihood of switching at the next price comparison.
Everything you need, built-in
Configure your AI assistant exactly as you want. Report outages, record meter readings, transfer calls—all without technical knowledge.
Forward calls when needed
Complex query or escalation needed? Your assistant connects directly to the right department. Customers don't have to repeat their story.
Works when you want
Active during peak times, after hours, or 24/7. Set your schedule so customers never end up in an endless queue again.
Knows your business
Add tariffs, contract information and outage updates. Customers get immediate answers about their consumption, bills or planned works.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with outage updates, meter reading confirmation, or link to My Account.
Choose how you want to use Robin.
Start self-serve for a simple AI phone assistant, or let us set up Robin with extra channels, integrations and stronger follow-up.
Robin self-serve
For teams that want to test and manage Robin themselves in the dashboard.
cancel monthly
Automated channel
Phoneavailable 24/7What you get:
- 1 AI phone assistant for incoming calls
- 1 phone number included
- Add your website and FAQ yourself
- Set up email requests and callback requests
- Forwarding to 1 fixed destination
- Dashboard with transcripts and summaries
- Premium Dutch voice · 2 languages
- 500 call minutes/mo, then €0.30/minExtra minutes above your bundle are charged at €0.30 per minute.
- Self-managed and standard support
Robin Plus
Set up by Voicelabs, including go-live and monthly optimization.
6-month term
Automated channels
Robin managed includes WhatsApp, 24/7 phone and a chat widget.
Set up, including:
- Ideal for SMEs that want professional availability
- No setup fee with a 6-month term
- 1,000 call minutes/mo, then €0.25/minExtra minutes above your bundle are charged at €0.25 per minute.
- Full setup, test phase and go-live by us
- Phone, WhatsApp chatbot and website chat
- Robin answers WhatsApp messages, unlimited
- WhatsApp reminders and action links via your own WhatsApp Business account
- 100 text messages/mo for action links, then €0.20/message
- 1 simple CRM, calendar or email integration
- Rule-based call forwarding
- Up to 10 languages
- Premium voice and tone of voice tuned
- 2 hours of optimization per month included
Robin custom
For multiple locations, high volumes or processes where availability directly affects revenue.
personal proposal
Everything in Plus, plus:
- Custom SLA and call volume
- Multiple numbers, locations or teams
- Complex integrations with CRM, calendar, booking software or your own systems
- Custom WhatsApp flows, templates and campaigns
- Workflows for follow-up, routing and outbound calling
- More optimization hours or active management
- Active management, updates and quality monitoring
- Priority support
Your own smart phone assistant
that never takes a break
Our AI works seamlessly with your existing systems and handles calls, tickets and customer queries with the professionalism you expect from your best staff members.
Always available
No more missed calls, even at weekends or during a storm - our AI is always there for your customers, at any time of day.
Intelligent incident management
Fault reports and queries automatically get the right priority and are placed directly with the right people or departments.
Connects with your systems
Easily link to your current CRM, ticketing or energy management systems - we ensure a seamless integration without hassle.
Proactive communication
Automatically send updates about maintenance or outages via email or SMS, so your customers are always kept informed without extra effort.
Works with your telephony
No new phone system needed - our solution works with your current setup, whether you use landlines or mobile phones.
Get more done
Your team can finally focus on what they do best: solving faults and ensuring a reliable energy supply.
Make your service delivery smarter
without complicated processes
Let our AI handle the first line of communication - from answering frequently asked questions to registering faults and transferring urgent matters.
What we do for you
Our smart assistants handle your phone calls, ensure reports end up where they belong and keep your customers satisfied - 24 hours a day.
What you'll notice
In addition to a quieter working day for your team, you'll see immediate positive effects on your service delivery, customer satisfaction and operational efficiency.
Helpful information
Everything you want to know about our AI solutions for the energy sector
Privacy is our top priority. Our platform is fully compliant with GDPR legislation, with strong encryption and secure data storage. We only work with the data you need for good service delivery and make clear agreements about ownership and use of data.
We can fully customise your system so urgent situations are immediately recognised. For reports about gas leaks, power outages or other critical situations, we ensure customers are directly connected to your technical service. You determine which situations qualify as urgent and who should be notified.
Absolutely! We have experience with various systems in the energy sector. Whether you work with popular CRM and ticketing platforms or use your own software, we ensure a smooth integration. This can be done via API connections, webhooks or other connection methods - we always find a suitable solution.
Our solution supports various languages, including English, Dutch, German, French and Spanish. This is useful if you serve customers in different regions or if you work in border areas. Additional languages can be added if needed for your specific market.
We can usually be operational within 1-2 working days. After a brief conversation about your specific needs, we handle the installation, integrate with your existing systems and train the AI specifically for your situation. Our implementation teams are ready to guide you through the entire process.
We respect customers' wishes to speak with a human. You can set how easily this option is available. The AI can seamlessly transfer calls, manage queues, and schedule callback requests for when your team is available. We design the experience exactly as you want it.