AI customer service for energy companies
Be reachable 24/7.
30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
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What customer teams in the energy sector experience daily
These daily situations are likely familiar to you and directly impact your service quality and team satisfaction.
Long queues frustrate customers
Customers often have to wait more than 20 minutes before speaking to a staff member. This leads to frustration, complaints on social media and ultimately customer churn to competitors who are more accessible.
Being passed from pillar to post
Customers are regularly transferred between different departments, having to repeat their story each time. This damages trust in your brand and leads to dissatisfied customers and negative reviews.
Customers left in the dark during outages
During power outages or other emergencies, customers often can't get through for current information. Precisely when communication is most important, there's radio silence from the energy company.
Impersonal customer service damages relationships
Standardised responses and long wait times give customers the feeling they're just a number. This reduces customer loyalty and increases the likelihood of switching at the next price comparison.
Everything you need, built-in
Configure your AI assistant exactly as you want. Report outages, record meter readings, transfer calls—all without technical knowledge.
Forward calls when needed
Complex query or escalation needed? Your assistant connects directly to the right department. Customers don't have to repeat their story.
Works when you want
Active during peak times, after hours, or 24/7. Set your schedule so customers never end up in an endless queue again.
Knows your business
Add tariffs, contract information and outage updates. Customers get immediate answers about their consumption, bills or planned works.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with outage updates, meter reading confirmation, or link to My Account.
Start today with your AI phone assistant
Choose the plan that fits your call volume today and scale as demand grows.
Starter
Never miss an important call.
Included channels
What you get:
- Free number directly linked to your assistant
- 300 call minutes per month
- $0.29 per extra minute
- Up to 2 concurrent calls
- Summary + transcript to your inbox
- Email notifications
- Call transfer
- WhatsApp messages
- Document training
Growth
Scale your availability without extra workload.
Included channels
Everything in Starter, plus:
- 1000 call minutes per month
- $0.19 per extra minute
- Up to 5 concurrent calls
- 1 forwarding destination
- Up to 3 smart action links per agent
- 50 SMS messages
- 2 languages (EN/NL)
- Chat widget for your website
- Train on documents and web pages
Business
Built for high call volumes and multi-channel flows.
Included channels
Everything in Growth, plus:
- 3000 call minutes included
- Up to 20 concurrent calls
- Up to 10 smart action links per agent
- 10 forwarding destinations
- Automate inbound WhatsApp conversations
- 300 SMS & WhatsApp messages
- 10 languages available
- Priority support
- Custom CRM integrations
All plans include:
Need something custom?
Our engineers build integrations and automations for your specific setup.
Your own smart phone assistant
that never takes a break
Our AI works seamlessly with your existing systems and handles calls, tickets and customer queries with the professionalism you expect from your best staff members.
Always available
No more missed calls, even at weekends or during a storm - our AI is always there for your customers, at any time of day.
Intelligent incident management
Fault reports and queries automatically get the right priority and are placed directly with the right people or departments.
Connects with your systems
Easily link to your current CRM, ticketing or energy management systems - we ensure a seamless integration without hassle.
Proactive communication
Automatically send updates about maintenance or outages via email or SMS, so your customers are always kept informed without extra effort.
Works with your telephony
No new phone system needed - our solution works with your current setup, whether you use landlines or mobile phones.
Get more done
Your team can finally focus on what they do best: solving faults and ensuring a reliable energy supply.
Make your service delivery smarter
without complicated processes
Let our AI handle the first line of communication - from answering frequently asked questions to registering faults and transferring urgent matters.
What we do for you
Our smart assistants handle your phone calls, ensure reports end up where they belong and keep your customers satisfied - 24 hours a day.
What you'll notice
In addition to a quieter working day for your team, you'll see immediate positive effects on your service delivery, customer satisfaction and operational efficiency.
Helpful information
Everything you want to know about our AI solutions for the energy sector
Privacy is our top priority. Our platform is fully compliant with GDPR legislation, with strong encryption and secure data storage. We only work with the data you need for good service delivery and make clear agreements about ownership and use of data.
We can fully customise your system so urgent situations are immediately recognised. For reports about gas leaks, power outages or other critical situations, we ensure customers are directly connected to your technical service. You determine which situations qualify as urgent and who should be notified.
Absolutely! We have experience with various systems in the energy sector. Whether you work with popular CRM and ticketing platforms or use your own software, we ensure a smooth integration. This can be done via API connections, webhooks or other connection methods - we always find a suitable solution.
Our solution supports various languages, including English, Dutch, German, French and Spanish. This is useful if you serve customers in different regions or if you work in border areas. Additional languages can be added if needed for your specific market.
We can usually be operational within 1-2 working days. After a brief conversation about your specific needs, we handle the installation, integrate with your existing systems and train the AI specifically for your situation. Our implementation teams are ready to guide you through the entire process.
We respect customers' wishes to speak with a human. You can set how easily this option is available. The AI can seamlessly transfer calls, manage queues, and schedule callback requests for when your team is available. We design the experience exactly as you want it.