30+ teamssave hours every week by missing fewer calls
Save up to 20 hours per week
"With Voicelabs we are available 24/7 for patients. Urgent calls are transferred immediately and appointment requests arrive as a clear summary."
Curious?
Staff shortages, overloaded phone lines and patients who can't get through. These problems affect both the quality of care and your team's wellbeing.
The phone rings constantly, but there simply isn't enough staff to answer everyone. Patients hang up frustrated, call again later, or seek care elsewhere.
Questions about opening hours, repeat prescriptions and test results take up valuable time. Time your team would rather spend on patients who truly need help.
During peak times, it's difficult to distinguish urgent situations from routine calls. This can lead to delayed care for patients who need help most urgently.
New receptionists are almost impossible to find, and the workload on your current team keeps increasing. A situation that's not sustainable long-term.
You determine the triage protocols, when calls are transferred and which questions the AI answers. Our AI handles the rest, so your team can focus on patient care.
Add your triage protocols, opening hours and call forwarding rules so patients immediately get the right help.
Use your existing number and determine when the AI answers, transfers or takes messages.
All calls, summaries and appointment requests clearly organised in your dashboard.
For GP practices, our engineers often build a tailored solution. Advanced prompt engineering ensures your assistant does exactly what you want, with custom integrations and features suited to the sensitivity of medical information.
Set up your AI assistant the way you want. Triage protocols, transfer to GP, opening hours—without technical knowledge.
Emergency or complex question? Your assistant connects directly to the GP on duty or out-of-hours service. You determine the triage criteria.
Active outside surgery hours, during busy periods, or 24/7. Set your schedule so patients always get help, even in the evening and at weekends.
Add information about surgery hours, repeat prescriptions and referrals. Patients get immediate answers without waiting.
Your assistant automatically sends a WhatsApp with appointment confirmation, practice location, or preparation instructions for the consultation.
Our AI phone assistant works just as well for dentists and physiotherapists.
Not as a demo, but in teams where every missed call can cost revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.
We approached Voicelabs to automate as much of our customer service as possible. The custom integration with our administration package was delivered very quickly.
Common questions about AI telephony for GP practices
Yes, our AI phone assistant is fully GDPR-compliant and meets all requirements for processing medical data. All calls and data are encrypted and stored within the EU. We work with strict access controls and you determine how long data is retained.
The AI is trained to immediately recognise urgent situations. In emergencies (chest pain, severe bleeding, etc.), the patient is immediately connected to the GP or out-of-hours service. You set the triage criteria and escalation rules yourself.
Yes, the AI can ask basic triage questions based on your protocols. This helps assess urgency and ensures patients reach the right healthcare provider. The AI does not replace medical diagnosis, but supports information gathering.
Our AI can connect with commonly used practice management systems via Zapier or API. Appointment requests and patient data can be automatically forwarded. For direct integration, we offer custom solutions.
The AI speaks fluent English and supports Dutch, German, French, Spanish and more. Ideal for practices with a diverse patient population. Additional languages can be added based on your needs.
Most practices are live within 1-2 days. We help set up triage protocols, opening hours and call forwarding rules. You can test the AI with trial calls before going live.
Patients can always indicate they want to speak to a staff member. You determine how easily this option is available. The AI can transfer calls, schedule callbacks, or leave a message for your team.
The AI handles peak loads without waiting times. Routine questions about opening hours, repeat prescriptions or appointments are handled immediately. Your team only receives calls that truly require human attention.
